Frequently Asked Questions
We only take custom orders on countertops, and boards/blocks at this time.
Unfortunately, we are not able to restore or repair items not made by us.
We are unable to accept donations of any kind at this time, but we do hope you’ll consider donating your items to a charitable organization in your area who might be in need of the resources.
We recommend that pots and pans straight from an oven or burner not be placed on your wood surface. The heat can burn through the wood, and glue joints. If it has a varnish finish, heat can cause moisture rings, and bubbles.
The Scotsman logo will appear on the lower right hand corner of the top. If you are purchasing countertops for your entire kitchen, only one section will have it.
We ship our countertops either FedEx Ground, or FedEx Freight.
The Laurel Mercantile Co. warrants that your countertop will be free of manufacturing defects upon arrival. If items appear to be defective or damaged, you must notify us by phone or email within 7 days of receipt. If your top has defects in materials or workmanship, it might need to be returned to us for repair or replacement, so please retain all packaging until your items are fully inspected.The Laurel Mercantile Co. warrants against glue-joint delamination that may occur within one year from date of receipt. Please contact us immediately if a glue joint does delaminate, please notify us right away. We may request the countertop be returned to us, at our expense, for repair or replacement.Warranty will be considered void in the event that any of the following occur:-Customer fails to apply a natural oil to ALL surfaces of an unfinished countertop each day for at least 7 days after receipt, OR customer fails to apply polyurethane or varnish to ALL surfaces of an unfinished countertop within 7 days of receipt.-Customer fails to apply natural oil to ALL surfaces of countertop pre-finished with natural oil each day for at least 7 days after receipt.-Countertop is not installed within 10 days of receipt.-Countertop is not installed in accordance with the installation instructions provided.-Includes a cutout for a sink or appliance, or is modified in any way, other than as necessary for normal and customary installation-Countertop is exposed to extreme temperatures or humidity, drastic changes in temperature or humidity, water or spills that are large volume or are not immediately wiped up.-Customer fails to properly maintain and re-oil countertops at least monthly.Variations in color and/or grain are expected due the nature of wood products and are not considered defects. Minor warping should be expected and is not considered a defect. The ratio of heartwood to sapwood in any countertop is not guaranteed.
At this time, we do not offer staining options for any of our wood products.
-Edge grain is our most popular choice of countertop style. The narrower boards create a strong joint and provide a classic look, perfect for any home design.Face grain exposes beautiful wood grain patterns that creates a rustic look. The wider boards make a stunning statement. Face grain typically requires thicker boards for stability.End grain is the choice for any professional chef, end grain countertops are bold and beautiful. This style is very labor intensive and requires thicker boards. End grain can cost quite a bit more because of this.
Standard Overhang is 1" to 1.5". We recommend corbels for any overhang greater than 3 1/2" on edge grain butcher block countertops and 2 1/2" on end grain butcher block countertops.